help desk analyst.

• arlington , virginia

• posted 10 days ago

job details

summary

• $30 - $35 per hour

• temp to perm

• high school

• category computer and mathematical occupations

• reference1049810

job details

job summary:

The Desktop Engineer (Level I) responsibilities are as follows:

? Configure and install various IT hardware and application systems such as desktops,

printers, peripherals. routers, servers, switches, Wi-Fi antennas, Network security

devices, Access control system any other application once given the necessary

procedures and authorization.

? Develop installation schedules, prepare and create installation packages.

? Prepare documentation for configuration changes at each site and supporting test

reports.

? Assist in development of a training plan for site personnel on the use of equipment in

collaboration with the training manager.

? Coordinate post installation operations and maintenance support.

Qualifications:

Knowledge, Skills and Abilities:

? Must be detail-oriented, organized, and can work under tight deadlines.

? Must have a comprehensive knowledge of generic IT hardware devices.

? Must have the ability to read and understand installation guides, wiring drawings, system

requirements and site-specific installation policies/procedures.

? Must have excellent analytical skills in troubleshooting IT hardware installation,

application setup, and maintenance, testing capabilities, problem identification, and/or

resolution.

? Must understand how to configure IT hardware, and/or be able to communicate with

engineering for directives on newer system's configuration.

? Must have competencies in testing/verifying proper operation of all hardware installations

with direction from the engineering staff or IT administration.

location: Bethesda, Maryland

job type: Contract

salary: $30 - 35 per hour

work hours: 8am to 4pm

education: High School

responsibilities:

Position Summary/Overview:

Key Concepts Knowledgebase, LLC., is seeking a Desktop Engineer (Level I) for a project at

a large NIH support organization. The successful candidate will work with our IT managers,

engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in

a timely, cost-effective manner.

The Desktop Engineer (Level I) responsibilities are as follows:

? Configure and install various IT hardware and application systems such as desktops,

printers, peripherals. routers, servers, switches, Wi-Fi antennas, Network security

devices, Access control system any other application once given the necessary

procedures and authorization.

? Develop installation schedules, prepare and create installation packages.

? Prepare documentation for configuration changes at each site and supporting test

reports.

? Assist in development of a training plan for site personnel on the use of equipment in

collaboration with the training manager.

? Coordinate post installation operations and maintenance support.

Qualifications:

Knowledge, Skills and Abilities:

? Must be detail-oriented, organized, and can work under tight deadlines.

? Must have a comprehensive knowledge of generic IT hardware devices.

? Must have the ability to read and understand installation guides, wiring drawings, system

requirements and site-specific installation policies/procedures.

? Must have excellent analytical skills in troubleshooting IT hardware installation,

application setup, and maintenance, testing capabilities, problem identification, and/or

resolution.

? Must understand how to configure IT hardware, and/or be able to communicate with

engineering for directives on newer system's configuration.

? Must have competencies in testing/verifying proper operation of all hardware installations

with direction from the engineering staff or IT administration.

Technical Requirements (required and desired - specify):

Required-

? Excellent written and verbal communication skills with the ability to communicate very

well with users, peers and managers.

? Knowledge of IT Hardware systems and their configurations

? Experience troubleshooting IT Hardware systems.

? 2 to 3 years progressive experience in hardware installations or as a Tier II Customer

Support Representative in a federal government IT service delivery operation chartered

with large scale, multi-faceted IT support.

? PC experience but expert level Mac experience.

? High level of customer service experience supporting Senior Leadership/VIPs

qualifications:

• Experience level: Experienced

• Education: High School

skills:

• MySQLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.