Technical Business Analyst Advisor

General information

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JobID

14056

Position Level

Individual Contributor

Team

Information Technology

Working Time

Full-Time

Position Type

Regular

Travel Requirements

5%

Workplace Type

Remote

Description & Requirements

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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

The Senior Platform Systems Analyst plays a critical role in our organization, primarily focusing on advanced technical aspects of our commercial software products for credit unions. This position is responsible for our software's intricate and advanced analysis, optimization, and support, considering both on-premise and multi-tenant deployments. The individual in this role is a key contributor to our products' continued success and our clients' satisfaction.

What you'll be responsible for:

• Conduct advanced technical analysis of our software platform, including evaluating software architecture, infrastructure requirements, and integration points for both on-premise and multi-tenant deployments.

• Collaborate with credit union clients and technical teams to elicit, document, and manage complex technical requirements, addressing data synchronization, API integrations, and performance expectations.

• Translate complex business requirements into detailed technical specifications.

• Develop and execute advanced test plans encompassing load, stress, and security testing, focusing on on-premise and multi-tenant system performance. Implement advanced performance monitoring tools and techniques to assess system performance continuously.

• Create advanced technical documentation, including API documentation, installation guides, and system architecture diagrams for both on-premise and multi-tenant configurations.

• Provide technical training to administrators and support teams, covering intricate technical aspects of the software.

• Lead efforts in troubleshooting complex technical issues in both on-premise and multi-tenant environments, collaborating with development teams to implement solutions.

• Collaborate with a Data Security Analyst to ensure the software complies with advanced security standards and regulatory requirements, focusing on data encryption, access controls, and multi-tenancy security.

• Leverage data analytics tools and techniques to gather insights on software performance, usage, and trends, facilitating data-driven decision-making.

• Leads in complex technical discussions, influence architectural decisions and drive advanced technical solutions within the product development team.

• May perform other job duties as assigned.

What you'll need to have:

• A minimum of 10 years experience in software architecture, data modeling, database management, and system integration, including advanced proficiency in programming languages and frameworks relevant to the software.

• Proven expertise in conducting technical requirements analysis, including advanced data synchronization and API integration, and the ability to document complex technical specifications.

• Proficiency in performance tuning techniques, load testing, and security testing for complex software systems.

What would be nice for you to have:

• A bachelor's in computer science, software engineering, or a related technical field

• Ability to create advanced technical documentation, including detailed API documentation, complex system architecture diagrams, and installation guides.

• Experience in providing advanced technical training to technical staff, administrators, and support teams on intricate technical aspects of the software.

• Proven experience in resolving complex technical issues, including customization guidance and intricate technical support, collaborating effectively with development teams.

• Proficiency in using data analytics tools and techniques to gain insights into software performance, usage patterns, and advanced data-driven decision-making.

• Several years of experience as a System Analyst or similar role, with a background in the financial software industry

• Experience in software development, especially in complex software systems, is valuable for understanding software architecture and development processes; previous programming experience is a plus.

• Proven experience in advanced quality assurance and testing for financial software, including advanced performance testing.

• Advanced database management, software architecture, cybersecurity, and data analytics certifications are a plus.

• Strong leadership skills to guide technical discussions, influence architectural decisions, and drive advanced technical solutions within the product development team and other teams at Jack Henry.

• Exceptional problem-solving skills to address complex technical issues and recommend advanced software enhancements.

• Effective collaboration and communication skills for cross-functional teams, including developers, sales, and customer support.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs (https://careers.jackhenry.com/yourexperience#our-benefits-anchor) to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility (https://discover.jackhenry.com/corporate-sustainability) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.